Your First Visit To OUr School
We are pleased to welcome you as a client to the Aesthetics Institute.
AESTHETICS INSTITUTE
Client Care
Your service at our school will be provided by one of our highly talented instructor-guided student estheticians.
or call us at (503) 238-1793 to book your service
All of our student estheticians seeing clients have already completed a large portion of their rigorous training at our institute and have been approved by our instructors to provide client services.
We offer two levels of esthetics services at our school, which we call Facials and Skin Care Services and Medical Spa Services.
Our Medical Spa services are provided by students who have already completed their general esthetics education and are continuing to a higher level of certification of esthetics services.
We also offer a wide variety of facial and body waxing services.
We look forward to seeing you at our school for your in-person esthetics service and for building a lifetime relationship with you for all of your esthetics needs.
Spa Policies
Spa Etiquette Policy
Please arrive a few minutes early to find parking and use the restroom before your treatment starts. Please silence phones upon arrival, as phone use is prohibited during your treatment. If you arrive late, your treatment may be shortened to end at the previously scheduled time, as a courtesy to our other clients.
Gratuity Policy
In appreciation for an outstanding experience, gratuities may be given at your discretion in cash only.
Child Policy
To ensure we give our clients the attention they deserve, we ask that our clients not bring children under the age of 14 unless the child is scheduled for an appointment. Anyone under the age of 18 must have a parent or guardian sign the intake form and any needed consent forms.
Cancellation Policy
Please be advised all clients/patients are subject to our 48-hour cancellation policy. Appointments canceled or rescheduled with less than 48 hours notice will result in a charge of 100% of the price of the scheduled service(s).
Appointments that are missed without notice (no-show) will result in a charge of 100% of the total price of the scheduled service(s).
Waitlist Policy
Our online waitlist is first come, first serve. If you have added yourself to the waitlist for a specific service, you will receive an email if that service becomes available. You will have one (1) hour to confirm the service before it is offered to the next client on the waitlist. Appointments may become available suddenly, so please respond as soon as possible.
Right to Refuse Service
A safe learning environment for our students is our top priority. We want to accommodate all clients. However, we do not tolerate rude, disrespectful, or dangerous speech or behavior from our clients toward our students or staff. Clients behaving inappropriately will be asked to leave and not return.
Parking
You will find free complimentary parking directly next to our building on SE 23rd Avenue, where you will also find our lobby doors.
Reviews
We would love to hear your feedback about your student esthetician. We hope that we have delivered an exceptional customer service experience with results you love. We always strive to educate our students on creating the best client experience, and your honest feedback truly helps us accomplish that.
If you ever have a question or concern about your student esthetician or the level of care you have received, we kindly ask you to speak with one of our instructors or staff members immediately.
It is paramount we make sure you always feel one hundred percent comfortable with the level of service and care you have received at our school.
